Here is what our customers from around the country and around the globe have to say about Machine-Solution.com:
I was on vacation last week in Wisconsin. I am very happy with it (Cushion Pack CP316 S2 Cardboard Shredder) and your customer service is great.
Thank You. You have been very helpful and customer friendly!
Saint Petersburg, Florida
Thanks for all the hard work you guys put into this order! Keep up the good work!
"I don't know how much extra I paid for how y'all packaged my cardboard perforator but it was worth it. I have never seen a package so well shipped in all my life, and wanted to say kudos to you and your company. If the cardboard perforator can work as hard and last as long as my Fellowes paper shredder, then it will be one of my company's best purchases."
"You should know that I had an incredible experience buying this device from your company. Gil is a incredible salesman who knows the product inside-out. (unlike other companies that are reading text from the same screen that I am looking at…) he was patient, articulate and very helpful. Your original price is best in the industry, and the discount really made it something that I can justify here (as a non-profit, we constantly have to be answering for items purchased.) I got the confirmation email immediately, shipping was super fast and the item was packed well (box was strapped to a pallet). I will definitely be bookmarking your website for future purchases."
Livingston, New Jersey
"Thank you very much for your kind attention to this matter. I am very happy to know you are a Hispanic small enterprise. This is the best way to help small business to grow up!"
"We are a Pennsylvania printing company that contacted your firm to find replacement rollers for our MBM FC-10 collator. When going online to search for an item it is sometimes a less than positive experience. Dealing with your customer support person, Chris Burroughs, was a refreshing change. Chris was attentive to our request, prompt with follow up, and very courteous. The entire transaction from initial contact to point of purchase was pleasant and professional. You should be quite pleased that he is part of your team."
"Thank you for the information. We are so pleased that we found your company!"
I just wanted to send this quick note to let you know what a SUPERB SERVICE you provide! I talked to Gloria this morning who I actually ordered the shredder for and she said they arrived last Friday on time, set the shredder up, tested it, gave a quick training, and took away the boxes. She is thrilled and very appreciative. Please let Gil know how much I appreciate his working with me to schedule the delivery. It is an extreme pleasure to send this email to you and I look forward to our future contacts. Thanks again and have a wonderful day!
San Antonio, Texas
We are very pleased with the shredder. Everything was handled in a timely and professional manner. Thank you
Appreciate your time and patience in the training of our payroll staff on the new inserter/folder.
I appreciate the effort put forth and I have already processed this material and passed it along to our Shipping Department. Thanks again and may you all have a safe and wonderful weekend.
OFC OF LOGISTICS OPERATIONS
And we appreciate doing business with you.
Veterans Affairs Supply Depot
The users are happy with it. Thank you for looking into this matter. We would recommend your company to other government agencies.
Tyndall AFB, FL
Good news. Thank you for your notification and good business! Have a nice weekend.
U.S. Army Okinawa, Japan
I hope all is well with you! And thanks very much for the quick turnaround.
Bowling AFB, DC
Thank you for your prompt response and information, please proceed accordingly. I am surprised!. This is the first time, a service provider reads my instruction. All the time I receive phone calls asking for information included in our Purchase Order. Hope everyone were like you!!!!. Have a wonderful weekend!
U.S. Embassy Mexico City
Sir, I received the shedders today. Thanks for all the extra work to get those sent out.
"Thanks! I want to pass on again how much I appreciate your extra effort to get these to us! I've provided your name to all the members of my office, and should we have another need for what your company can provide, I'm sure you'll be on the list to provide a quote. Please also provide a mailing address so that I can send you a proper thank you letter."
Have a great day!
"Thanks for letting me know...I really appreciate it."
Charleston, South Carolina
"You all are awesome! I appreciate you informing me of the progress of our shipment."
Travis AFB, California
"Boy it`s refreshing to know that there are still people out there like you! Most companies these days won`t give you the time of day if your not buying a new machine."
"We have received the shredder. Thank you so much for the attention to detail you provided. It is wonderful to work with a company that cares. Thanks again."
"Good morning. We have received the shredder and it is beautiful. Thank you both for your time and patience, I appreciate it greatly."
Staff Sergeant Ramon
Aviano Air Force Base, Italy
"You're welcome and we look forward to using our new shredder."
"We wanted to let you know that the cutter arrived this morning with no issues. We brought the boxes to our office and assembled it no problem. We cut our first run of business cards and.. WOW. We couldn?t be more pleased with this cutter!!! Thank you so much! If we can recommend this product or your company to others, we won?t hesitate to do so. It was really a pleasure."
"Our CP422 is working like a champ."
"I have received it (Martin Yale EX5100 Tabber)! I will set it up and let you know how it works. BTW...Excellent Customer Service Award is deserved on this for the great attention on making sure the customer is happy!"
"Thanks so much again for your help! I feel confident after talking with you that we made a good decision, and thanks for your frankness about the other model I was considering!!"
"Just to let you know, it did arrive today on time. Very cool box, they do the nicest job of building a box I have ever seen since I have worked here. 7 years. Took the shredder (Cushion Pack CP422 S2) on its' maiden voyage today. Amazingly quiet operation. Thanks for all your patience and help."
"Thank you so much for your GREAT SERVICE! Even with a surprise winter snow storm (rare for the Raleigh, NC area) the replacement part arrived in record time and the shredder has been repaired. We maintain a large shipping & mail room area and have other equipment which Machine Solutions deals with. So I hope we will be doing further business with you in the future."
"Cutter is working great. Thank you for all your help."
"I just wanted to let you know that we received the cutter yesterday, and we're all set up and good to go! It's working perfectly. Thank you and your colleagues once again for the superb service, and I'll definitely be in touch with you for any further needs as well as give my referral to others."
"Thank you so much! I receive the shredder this morning and have put it to good use. It's great."
"I liked to say that I'm very pleased on the Dahle 552 rolling trimmer. This trimmer is the best I ever have & it is working perfectly. Thank you for a spare blade assy. Also I got it fast shipment to me."
"We received the CP422 yesterday. Everything looks good. Thank you for your help and great service."
"Thank you for your note about your business - we found this information on the internet and we're especially happy to find we're ordering from a small business rather than a large conglomerate - and female, Hispanic owned is even better!" Thank you!"
"Thank you for the information. May I say I have never encountered a company with a better follow up after a sale. I look forward to doing more business with you."
"I am so happy with the shredder- I will be ordering again."
"Thank you. The shipment arrived promptly, well-packed, and in fine condition. I am happy to have found you, and will certainly check with you first the next time I need to make a purchase. I will also tell friends and colleagues about your company. Good luck to you."
"Your customer service is excellent!"
"Thank you for tracking down the order. You don't know how much its appreciated. As always, you guys are awesome!!!!"
"I will use your services as much as I can."
"With great service too. Thank you for being such a customer-friendly company. Yes, we received our oil for our new shredder. We are loving our machine. So much faster and efficient than our old ones were. We will be a repeat customer, I am sure. I am going to have to re-visit your website and see what other products you rep."
Thanks again, Patricia
"Te felicito por tu negocio, nos costo mucho encontrar esta pieza y tu compañía fue la única que actualmente la tiene. Excelente servicio!"
"We love the machine (Fellowes 4200cc commercial cross cut paper shredder)"
"Thank you so much for your assistance. I look forward to doing business with you in the future."
Pensacola NAVLEGSVCOFF CEN (U.S. Navy)
"Thank you very much we received the shredders today and we are VERY impressed. Thank you very much."
U.S. Department of Labor
"Just thought you would like to know we have been using the Dahle 852 which you suggested. It has been working like a champ and we are very pleased. It was the PERFECT solution and we are very pleased. I thought you would like the feedback. Easy to use, sort of in our budget and it cuts great. I could not be happier. Have a good weekend".
"Thank you so much for the speedy action/response! Have a wonderful holiday!"
"We got the shipment and everything is working great - thanks for your fast service!"
"Thank you for excellent service."
"We just finished assembling the Dahle paper trimmer and stand and there are lots of ooohs and aaahs here. Everyone thinks it's a great addition to our printing services here. In fact some of (our staff members) have commented on the handy grid patterns and apparent quality of the trimmer. Thank you for your fine customer service support and processing the order so it arrived before the holiday weekend. I'll be sure to mention your company if we encounter others with similar needs. Have a great weekend!"
"I received them (order) this AM. Thanks for the quick turnaround. We will continue to use your supplier services."
"Thanks for the speedy service. We are all excited to have our shredder up and running."
"Shredder arrrived to-day every thing working fine Thanks for the speedy delivery."
"You do not know how much I thank you for your help. Thank you! Thank you! Thank you! Is there someone I can tell about the awesome experience I had working with you? Have a wonderful and HAPPY HOLIDAYS!"
Veterans Affairs Office of the ITC Director
"Thanks for taking care of this for me... I will be giving your company more business in the future, & recommending your company to others that need products that you carry..... Have a Great Day!!!!!!!"
"Thank you for your prompt response and action. I appeciate the time and effort!. Thank you again!"
"Thank you for your quick response and assistance!"
"Thank you for your assistance! It was such a pleasure dealing with your order department."
"Thank you for being so efficient and quick. Thank you for your help."
"Wow. That's good service. Thank you so much for helping us."
"Thank you so much for the repair on our paper folder. I appreciate the pick up and delivery of the machine also."
"Wonderful! Que bueno... Keep up the hard work. You'll be the first one we call! Muchas Gracias por todos!"
Tech Sergaent Linda :)
Tyndall Air Force Base
"The shredder arrived today and it appears to be a very well made product. Your service was excellent. Thank you for the shredder tips. I will follow them. I wish all vendors were as conscientious as you are."
U.S. Honorable Judge
1st Circuit Court of Appeals
"Yesterday afternoon my order arrived in fine shape and I'm now using it with delight. Thank you for your service and excellent price."
"I recently ordered a Dahle stack cutter from your company, which I found on the Internet after doing a google search. The prices seemed right so I ordered the cutter. When I called about setting up shipping, I was quite unprepared for the efficiency and overall niceness of the person I talked with, Gil. Then I had another opportunity to call back and talked with Paul. Each time I called, I was treated respectfully , patiently, and nicely. The cutter came and we had an issue with a particular part on the cutter, which disturbed me because I was going out of town for five days. Gil promised that he would call the manufacturer for replacement parts and get back with me. Imagine my surprise when I called from the conference and was told that the part had already shipped and was sitting in my studio. Thank you so much for good customer service with pleasantly. Nice company, nice family. By the way, I like the cutter, too!"
"Thank you for your accuracy and promptness in sending the sales receipt."
"I've enjoyed doing business with you."
"You guys have great customer service. Thanks very much!"
"The shredder arrived today. Thank you for your information on shredders. It enabled me to make a good choice for a shredder."
San Luis Obispo
"I'm delighted to support minority- and woman-owned small business."
"Very Very cool. And thanks for you information you gave. Merry Christmas to you also."
"You are a great guy. Thanks for all the advice on the shredders."
"You had the best price anywhere. I appreciate it."
"I really like our new Rapid A31 tacker. This stapler is an excellent product."
"Blessing to you for a wonderful Thanksgiving!"
"Thank you! I just received my tracking info. Thank you so much. I hope you had a wonderful Thanksgiving and also that you will have a very MERRY CHRISTMAS!!"
"Great service. We'll be back."
"We received the shredder this morning. Thank you for your help."
"Our shredder machine still shreds well. I ran some 20lb paper and some cardboard. All were shredded okay. After shredding all of our types of paper and still working this well, you have a referral source for life. Thank you."
"Thank you very much for your prompt reply to my request. You've been great in helping us. Thank you."
"The samples arrived great. Thanks for testing our forms."
"I truly appreciate the time Gil spent helping me select the right business card slitter. We are opening a new company and Gil went above and beyond to make sure this machine would work with our supplies and he knew what he was talking about. I will recommend Machine-Solution.com to everybody!"
"You guys are great! When I had difficulty receiving my shredder, you gave me another solution and I was able to pick up my shredder nearby. Thank you for working with me. I can't believe your outstanding service - no other company I know gives customers more attention than Machine-Solution.com. I will definitely shop with your company again."
"Wow!! Thank you for the quick service. The price sure looks good. Humor: I'll have to get 3 football players to help move our large cutter."
"Thank you the internet is great. And so are you. Can't believe the local guys didn't have any (in stock) but this works for me."
"You guys were very helpful. I will be back!"
"I cannot express to you how happy I am with my new shredder. This thing eats everything with no complaints. I love how if I am putting to much paper, it knows to shut off automatically."
"Thank you again! I appreciate all your assistance. Everyone at your company has been wonderful."
Have a great weekend,
"Shredder works good, we're very happy with the purchase."
"Shredder arrived yesterday!! It's brilliant. Great service from you folks. Will recommend you to friends and neighbors. Will order some shredder oil from you in the near future."
"We got the shredder today! THANKS so much for the FAST delivery. It is working great! THANK YOU!"
"We just received our shredder. It works great. Our students were really excited to get a decent shredder. Thanks."
"Just wanted to thank Chris for his fine help in selecting a machine."
"Thank you very much. We are very pleased with the transaction and delivery. Now, if our electricians were only as efficient as you guys...."
"It has been a pleasure doing business with you. I spoke with your representative, Chris, twice and both times he was nothing but helpful and professional. And your prices can't be beat!"
"Cool website! Your video demos area is especially nice....I was able to see how our product works without any problem and it really helped our company in choosing the right machine. Keep up the good work!"
"I appreciate your quick follow up on my order. Your friendly customer service staff responded very quickly with my tracking information."
"You made an excellent recommendation on our paper shredder. It has exceeded our expectations and we're looking to place another order with you soon. Your salesman Gil was very polite, helpful, and above all very professional."
"Thanks for shipping our order on time! Without you, we would never have met our deadline!"
"I have never worked with a more professional organization than your company. You guys are the best! We'll keep you in mind for more office products!"
"You (and your company) are AWESOME! This (shredder) looks terrific! YOU ARE THE BEST (and I don't care what anyone else says)! ;)"
Have a BLESSED weekend!
"Thank you for the sale receipt, your shredder is working very well, this new one I expect to do just as well. We shred about 10 reams or more a week and have been through 2 or 3 shredders that didn't hold up to the task."
"Received in everything for shredder and all is well! Shredder works great, I have instructed all employees on the oiling schedule per your guidelines, so hope to get many years use from this model. Thanks again for your help! The other ''big'' Internet shredder company (distributor) never even replied to my email request! Amazing the companies that setup email and Internet capability for new business and will not reply."
P.S. GO HEELS!!!
"Yes, we received the shredder and are using it already. Thank you for your service."
"Thank you. Keep up the good work."
"Thank you for your good service. Best of life to you."
"Thanks for your timely advice. Looking forward to receiving our new shredder. Again, thank you."
Sergeant First Class Robert
"Thank you. Nice job -- Chris, your salesman, was very helpful and polite."
"Thank you for so much for your help and for the personal touch. We are thrilled with our new equipment!"
"Thank you for the quick response. It has definitely been a pleasure working with your company on this order. Everyone has been extremely helpful and polite."
"Your company was wonderful to work with. I appreciate the quick shipping and all of the feedback, it's been a pleasure to work with your company. Thanks again."
"I bought the Turtle Beach Catalina. The speakers (Altec Lansing ADA995 THX Certified Speakers) are awesome."
"Thank You, I look forward to doing business with you in the future. I will pass your information along to others here."
"Just called and my order has arrived...THANKS!!! Will be calling in a day or so to order polybags... they're awesome! Am doing my best to introduce them to my clientele and outside that circle as well. Happy Holy-days to every at your place too..."
"Hello, Yes I have received the email, and the invoice thank you very much. Happy Holidays!!"
"I have received everything expected. Thank you very much for your great service."
"Thanks so very much for your quote and working with me on this one. I totally appreciate your excellent customer service as well as your politeness over the phone. It was not by accident that I was led to your site today. We will keep your contact numbers as well as your website for future orders we might have. Again, thank you very much and y'all have a super great day."
With much aloha,
coming together is a start; keeping together is progress; working together is success
"I enjoyed working with you on a recent order and I am looking forward to doing more business with you in the future." Be safe and well this holiday season!
"Thank you for all the assistance you have provided in getting the shredder to Baghdad. Your efforts and special instructions for setting up the shredder are very much appreciated. I am looking forward to working with you in the future."